Job details

Customer Service Administrator

Job reference: YOR-WAK-002877

Location: Wakefield

Closing date: 31/01/2019

Job start date: 05/02/2018

Salary: £ 20,000

Employment type: Permanent

Department: Not specified

Employer: Speedibake

Hours per week: 37.5

Speedibake is a division of Associated British Foods (ABF), a diversified international food, ingredients and retail group with sales of £13.4 billion and 130,000 employees in 47 countries.

Speedibake has bakery sites in Wakefield and Bradford specialising in own-label baked goods, we supply to a customer base across all channels; foodservice wholesalers, contract catering, end users, export and retail.

We currently have a vacancy for a Customer Service Administrator at our Wakefield site within the Supply Chain department . .

Reporting to the Order Fulfilment Manager you will deal with over 80 customers including all of the major supermarkets and interact with all our hauliers at our Wakefield and Bradford warehouses as well as our off site storage provider. You will be responsible for developing relationships with customer contacts whilst identifying improvements to existing procedures and processes.

A key element of the role is to provide support to the Operations and Commercial teams through the provision of sales information and to liaise with hauliers and depots to ensure availability of stock to fulfil orders inputted onto the stock control system.

Cultural Fit:

  • Able to demonstrate an approach that is aligned to our Company values
  • Takes ownership, sets standards & takes personal responsibility for performance.
  • To always adhere to the Company Safety First requirements.

To be successful, you will:

  • Proven experience of dealing with customers and hauliers

  • You should have good Microsoft Excel skills; previous knowledge of Formul8 would be an advantage.

  • Have good numeracy skills and a high degree of accuracy and attention to detail.

  • Be highly motivated – enthusiastic, positive and a good team participant.

  • Able to demonstrate good judgement, capability to make decisions and willingness to take responsibility

Our commitment to Equality, Diversity & Inclusion

We are proud to be a diverse and inclusive employer and seek to attract, develop and retain the best people from the widest possible talent pool. We are committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.


The closing date for this job has now passed.