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Application Services Manager

Job Reference : NWT-LSSC-02842
Location : Liverpool Shared Service Centre
Closing Date : 28/09/2018
Jobs Start Date :
Salary : Competitive
Department : IS - Application Support Services
Employer : Allied Bakeries
Hours Per week : 37.5

The Company

So, who are we?  We're the people who make one of the UK’s top grocery brands, Kingsmill, as well as Burgen, Allinson and Sunblest.  You will know us through our wholesome white, wholemeal and seeded breads and our delicious bakery products such as our rolls, pancakes, crumpets, muffins, hot cross buns, toasties and wraps.

We're one of three divisions of Allied Milling and Baking, which in turn is a part of Associated British Foods (ABF) plc, a major international business with a turnover of £13.4bn and 130,000 employees working in 50 countries.  In the UK, well-known ABF brands include: Twinings, Silver Spoon, Primark, Ryvita, Ovaltine, Patak's, Jordans and Dorset cereals.

The Role

Our Information Services (IS) team are based out of our Shared Service Centre in Liverpool and we are looking for an Application Services Manager to join the team.  This is an excellent opportunity for someone who is keen to input new ideas and innovative ways of working into the organisation.

This role is responsible for the leadership of a mixed skills IS technical team, both on and off-site, whose prime responsibility is the support and development of IS services used by the organisation.  You will work as part of a wider Application Services Management team to ensure services delivery, through utilisation of specific knowledge and development of technical skills across the team.  This role requires you to be skilled in stakeholder management as it works both across IS and with external stakeholders. 

Key Responsibilities

  • Through a good understanding of ITIL you will ensure process and control exists and is applied for all major processes, including incident, change, release and problem management.
  • Definition and support of 3rd Party Vendor Service and Operational Level agreements and related reporting measures, providing an effective interface between users and providers.
  • Working with Support and Development teams to ensure the design, set up, testing and deployment of new functionality as part of the IS strategy via a robust Change and Release process.
  • Direct and co-ordinate the activities of the team, ensuring the right level of capability exists to meet current and future business needs.

Key Skills

To be successful in this role you must have a great understanding of ITIL in practice, with sound leadership skills.  As well as being skilled in negotiation and stakeholder management, you will be comfortable managing relationships at all levels and will possess good communicate skills.  With people at the forefront of your approach, we are looking for clear evidence of team leadership and development across similar roles.

As an organisation Allied Milling and Baking operates 24/7, 364 days per week therefore an element of out of hours working or call out may be required.