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Customer Service Coordinator

Job Reference : NWT-MAN-02575
Location : Manchester
Closing Date : 23/02/2018
Jobs Start Date : 01/02/2018
Salary : £19,500 FTE
Department : ALLIED MILLS
Employer : Allied Mills
Hours Per week : 37.5

Part of Allied Milling and Baking, Allied Mills is one of the most progressive flour millers in the UK. We operate three modern flour mills, and with our people, culture and investment in technology we deliver to our customers the highest standards in product quality, service and development. We supply flour, semolina and co-products for both group and private trade businesses.

The Role:

The primary purpose of the Customer Service Co-ordinator’s role is to liaise with customers, on a day to day basis, identifying their delivery requirements and to co-ordinate this through the outbound supply chain to ensure customer satisfaction and compliance with company service criteria, additionally the job holder will undertake a small number of distribution related administrative duties. Experienced in a customer facing environment and at ease in a busy transport office, the Customer Service Co-ordinator will be a champion of the company’s service expectations and as a key member of the site team, working closely with all of the other team members to achieve identified targets.

The successful candidate will:

  • Be a confident communicator, with an ability to work as an effective team member alongside other departments
  • Be able to work on their own initiative and make effective decisions with both customer needs and business objectives in mind
  • Have experience of working in a customer service or similar environment
  • Have an effective style with customers over the phone and via email
  • Have proficient IT skills, particularly in Excel and be comfortable learning new systems as needed
  • Be able to demonstrate well honed attention to detail, as accuracy is critical to high performance in this role
  • Be passionate about the brands and products they are working with and an advocate for continuous improvement in everything they do

In return, we can offer a welcoming and friendly work environment where contribution is recognised and ambition supported for our talented people. Training will be provided and involvement in taking the team forwards is strongly encouraged. Allied Mills is a great place to work and some of the benefits included in the remuneration package are:

  • Competitive salary, commensurate with the role
  • Contributory defined contribution pension
  • Lunch provided daily
  • Private health care option (taxable benefit)

 

This position is now closed. We are no longer accepting applications for this position.