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Sales Support Administrator

Job Reference : NID-BMX-02275
Location : Belfast - Mill
Closing Date : 27/10/2017
Jobs Start Date : 03/07/2017
Salary : c. £11,000
Department : ALLIED MILLS
Employer : Allied Mills
Hours Per week : 25

This will be a new role and there are a number of areas where responsibilities will be allocated. There is also opportunity to develop the role further for the right person, to take on more customer account responsibility if desired. This is a part time role and we anticipate it will need 25 hours per week to complete the work. We can be flexible on the arrangement of hours, for example 3 full days / 5 shorter days etc.

Responsibilities will include:

  • First point of call for customer enquiries over the phone and by email. To ensure that all customer contact is managed professionally and efficiently, building a rapport wherever possible. Examples of queries could be: new sales enquiries; existing customer queries; complaints; pricing queries; organising samples to be sent; dealing with online purchases; providing product information.

  • Coordinate administration related to product promotions and maintain accurate pricing files for all customers

  • Handling customer online purchases to ensure accurate and timely processing of orders and coordination with other James Neill's departments as necessary

  • Support analysis of competitor activity through carrying out store checks, arranging product benchmarking sessions and compiling results

  • Collate, maintain and present data required for the business including spreadsheets, databases and Powerpoint slides

  • Support Credit Controller to ensure sales figures are accurate and provided on time for payments and credits to be issued accordingly

  • Supporting completion of KPI data each period, to ensure that tracking of figures and trends is accurate and meaningful

  • Ensuring Brand Bank, our external image site, is updated with the latest product images and being the main point of contact for the Brand Bank

This role would suit someone who is well-organised, a good communicator and happy to manage a variety of tasks throughout the working day. It is critical that the person in this role has an open and welcoming style with customers, colleagues and team members and it would be great to be able to develop the role to fulfil your potential as you grow with our business. Our site is a busy, operational flour mill with a friendly and supportive team across all departments: the mill; distribution; technical; administration and sales. This is a great place to work and if you want a challenging role in a supportive environment, you've come to the right place.